Cancellation and Return Policy

1. Introduction Welcome to Natacha Guevara Photography. By accessing and using this website, you agree to comply with the following Terms and Conditions. Please read them carefully before making a purchase.

2. Definitions

• “Client”: Any person making a purchase on our website.

• “Product”: Printed and framed photographs available for sale.

• “Website”: www.natachaguevaraphotography.com

3.

4. Use of the Website By using this Website, you agree to:

• Not engage in unlawful activities or transmit harmful software.

• Not copy, reproduce, resell, or exploit any part of the service without express written permission.

5. Product Information We strive to accurately display our products’ colors and details, but variations may occur due to different screen settings. Our prints and frames are custom-made to order.

6. Pricing and Payment

• All prices are subject to change without prior notice.

• Payment must be completed at checkout. We accept [list accepted payment methods].

• Additional charges such as VAT or customs duties may apply for international orders.

7. Orders and Shipping

• Orders are custom-made and produced upon confirmation.

• Shipping times are estimated and may vary based on location and external factors.

• Clients are responsible for providing an accurate shipping address.

8. Cancellation and Return Policy

• Order Cancellation: Orders can be canceled before production starts. Once in production, cancellations may not be possible.

• Returns and Refunds:

  • Due to the custom nature of our products, returns are only accepted for damaged or defective items.

  • If you receive a damaged or defective product, notify us within 14 days of receipt with photo evidence.

  • We will offer a replacement or refund based on the specific case.

• Incorrect Shipping Address:

  • If an order is returned due to an incorrect address provided by the client, reshipping costs will be borne by the client.

9. Privacy and Data Protection We comply with the General Data Protection Regulation (GDPR). Personal data collected through this website is used solely for order processing and customer communication. Clients have the right to request access, correction, or deletion of their data.

10. Cookie Policy Our website uses cookies to enhance user experience. By continuing to browse the site, you consent to the use of cookies. You can manage cookie settings in your browser.

11. Complaints and Dispute Resolution In accordance with Portuguese law, we provide access to the electronic Complaints Book (Livro de Reclamações) [Insert Link]. Clients also have the right to seek resolution through alternative dispute resolution (ADR) entities.

12. Governing Law and Jurisdiction These Terms and Conditions are governed by Portuguese law. Any disputes shall be resolved in the courts of Portugal.

13. Changes to Terms and Conditions We reserve the right to update these Terms and Conditions at any time. Clients are responsible for reviewing any changes.

14. Contact Information For any inquiries regarding these Terms and Conditions, please contact us at nguevaraphotography@gmail.com.